Oraspa Booking & Cancellation Policy

At Ora Wellness Garden, we honor time, presence, and care—for our guests and our practitioners.

This policy explains how bookings, cancellations, rescheduling, and payments work for our spa, yoga, and wellness services.

By booking a session, class, or experience with us, you agree to this policy.

1. Booking Appointments

All sessions, classes, and treatments must be booked through:

• Our website

• Our official booking system

• Or an approved Ora Wellness communication channel

Once your booking is complete, you will receive a confirmation email with your appointment details.

Please review your booking carefully and contact us if anything needs correction.

2. Payment Terms

Payment requirements depend on the service booked and may include:

• Full payment at the time of booking

• A deposit to secure your session

All prices are clearly displayed before checkout.

Appointments requiring payment are only confirmed once payment is received.

3. Cancellations

We understand that life flows and plans may change.

Cancellation Notice

If you need to cancel, please notify us at least 24 hours before your scheduled appointment.

Cancellations made within this window will not be charged.

Late Cancellations

Cancellations made less than 24 hours before the appointment may result in:

• Loss of deposit

• Or full session charge

This allows us to honor our practitioners’ time and offer availability to others.

4. Rescheduling

You may reschedule your appointment with at least 24 hours’ notice, free of charge.

Rescheduling requests made within 24 hours of the appointment may be treated as a late cancellation.

5. No-Shows

If you do not attend your appointment and do not notify us in advance, it will be considered a no-show.

In the case of a no-show:

• The session will be forfeited

• Payments or deposits are non-refundable

6. Late Arrivals

If you arrive late:

• Your session may still end at the originally scheduled time

• The full fee will apply

This ensures fairness to all guests and maintains the flow of the day.

7. Refunds

Unless stated otherwise:

• Completed services are non-refundable

• Missed or late-cancelled appointments are non-refundable

• Digital offerings, bookings, or reserved time are non-refundable once delivered

Any exceptions will be clearly communicated before booking.

8. Changes or Cancellations by Ora Wellness Garden

In rare cases, we may need to reschedule or cancel due to illness, emergencies, or unforeseen circumstances.

If this happens, we will offer:

• A rescheduled appointment

• Or a full refund if rescheduling is not possible

9. Classes, Packages & Retreats

For yoga classes, packages, or multi-session offerings:

• Sessions may have an expiration period

• Unused sessions may not roll over or be refunded unless stated

• Specific terms will be shown at the time of booking

10. Contact Us

If you have questions about bookings or cancellations, please contact us:

Ora Wellness Garden

Email: [Contact Email]

Website: [Website URL]